Shipping Policy
We manufacture high-quality lowering kits for trucks and SUVs. We strive to provide fast and reliable shipping through FedEx Ground for all orders placed on our website. Below is our shipping policy, including estimated shipping times and important details about our process.
Shipping Process
Order Processing Time
Orders are typically processed and shipped within 1-3 business days from our facility in Gardena. California, USA, provided the item is in stock. Business days are Monday through Friday, excluding federal holidays.
Out-of-Stock Items
As the manufacturer, we craft our lowering kits with precision. If an item is out of stock, production lead times may vary.
Carrier
All shipments are handled by FedEx Ground unless otherwise specified.
Order Confirmation
Once your order is processed, you will receive a confirmation email with tracking information when your package ships.
Shipping Times & Costs
| Destination | Estimated Transit Time (Business Days) |
|---|---|
| California | 1-2 days |
| Western States (NV, AZ, OR, WA, UT, ID, MT) | 2-3 day |
| Midwest States (CO, NM, WY, NE, KS, OK, TX) | 3-4 days |
| Central States (ND, SD, MN, IA, MO, AR, LA | 4-5 days |
| Eastern States (WI, IL, MI, IN, OH, KY, TN) | 5-6 days |
| Northeast/Southeast (NY, PA, FL, GA, NC, VA) | 6-7 days |
- Transit times begin once the order has shipped from our facility
- Remote or rural areas may experience slightly longer delivery times
- Shipping times are estimates and not guaranteed by DJM Suspension
Shipping Costs
- Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
- We offer competitive rates through FedEx Ground to ensure cost-effective delivery.
Additional Information
Order Tracking
Once your order ships, you will receive a tracking number via email to monitor your package’s progress.
Out-of-Stock Notifications
If an item is out of stock, we will contact you promptly with an estimated production timeline. You may choose to wait or request a refund.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please steve@djmsuspension.com immediately so we can resolve the issue with FedEx.
International Shipping
At this time, we only ship to the lower 48 Contiguous United States and Canada. For international inquiries, please contact us.
Contact Us
For any questions about your order or our shipping policy, please reach out us at 1-800-2-DROP-IT or contact us.
